It’s 2028. Your biggest workforce no longer has an employment contract. It doesn’t take holidays. It doesn’t work nine to five. And it doesn’t need a coffee to get started.
Across your organisation, 20,000 AI agents are working alongside 2,000 employees. Your workforce hasn’t just grown. It has fundamentally changed. And somewhere along the way your identity and access management strategy failed to keep up.
But the identity problem you’re facing in 2028 didn’t start in 2028. It started with the decisions you made – or didn’t make – in 2026.
So, let’s rewind.
Today, AI agents are only beginning to reshape the workforce. The numbers are smaller. The complexity is manageable. But that window won’t stay open for long.
Agent adoption is accelerating. And without the right identity foundations from the start, today’s small gaps in visibility, access and control become tomorrow’s problems at scale.
So, what does the road from your first agents to 20,000 actually look like?
On November 12, join CWSI and Microsoft at Microsoft HQ Paddington as we start in 2028 and work backwards to uncover what needs to happen today to build an identity strategy that can keep pace with your growing AI workforce.
Through practical scenarios and live demonstrations, we’ll follow the journey from the first agents entering your workforce to agentic AI operating at scale, zooming in on the identity challenges you’ll encounter along the way.
During this session you’ll learn:
This session stays firmly grounded in practice. Through real-world scenarios and live demonstrations, we’ll bring the challenges to life and explore the decisions organisations need to make today to stay in control as agent adoption accelerates.
The group is intentionally kept small to leave room for proper conversation, questions and shared experience.
Date & Time: Thursday November 12 | 10:00 – 14:00
Location: Microsoft HQ, Paddington
Agenda:
Steven is Secure Identity Practice Lead at CWSI, where he helps organisations take a practical approach to identity and access management. Working alongside clients, he shapes identity strategies that balance strong security with straightforward access for users.
With more than 20 years’ experience across the IT and telecommunications industry, Steven brings a practical understanding of both the technical detail and the challenges organisations face day to day. Before joining CWSI, he spent 15 years with a global mobile carrier in technical and consultancy roles, supporting organisations of all sizes with mobile device management and modern workplace solutions across a wide range of industries.
Steven’s experience spans secure identity, endpoint management and modern workplace technologies, including Microsoft Entra ID, Microsoft Intune, VMware Workspace ONE, Ivanti Neurons and IBM MaaS360. This breadth of expertise helps organisations build joined-up security, where identities, devices and access work together to reduce risk and support the business as it evolves.
Juan is recognised for leading digital transformation and strengthening cybersecurity initiatives. With extensive experience in helping organisations unlock the full potential of Microsoft technologies, she focuses on aligning security strategies with business objectives. Her work empowers clients to boost productivity, enhance resilience, and derive maximum value from their Microsoft investments.